Terms & Conditions

Minimum Order

To aid the cost effectiveness of our business it has become necessary for us to apply a minimum number to orders. In most cases this is 5 persons unless otherwise agreed.  Evening (after 6pm) & Weekend deliveries are subject to a minimum order value of £175.00+VAT.


Late Bookings (received after 12pm the previous day)
We always try to accommodate late bookings if at all possible. At times heavy workloads may have an affect on the time we can deliver the buffet and may be subject to changes to the chosen menu depending on the products available.  Late orders may also be subject to a 5% surcharge.

When placing an order late or when ordering on the same day as delivery please phone our office as early as possible on 01392 829858.  

 

Cancellations
A minimum of 24 hours notice is very much appreciated however cancellations can be accepted up until 12.00pm the previous day.  Please notify us by phone.   No charge will be made for cancelled orders complying with the above deadline however cancellations received after this time may have to be charged in full.

 

Allergy/Special Dietary Requirements

Whilst we endeavour to meet any allergy or special dietary requirements we cannot guarantee to be 100% compliant.

 

Complaints Procedure
If you encounter any problems with an order, no matter how small, please notify our office immediately on receipt of the buffet and we will do everything possible to rectify the situation straight away. All feedback from our customers is acted upon and very much appreciated.


Delivery/ Collection Procedures
When you place an order you will be asked for a “Delivery By” time. This will be used by us as the "latest time we can deliver"; therefore we reserve the right to deliver no more than 1 hour in advance of this time on the day. ­

The collection of all platters will be undertaken the following day. Please ensure that all the platters are ready for collection, as any missing or damaged items will have to be charged for at the full replacement cost.

 

VAT

All prices shown are inclusive of VAT at the standard rate. VAT is chargeable on all deliveries.

 

Delivery Charges
To qualify for free delivery within the Exeter area, the catering order must be delivered between 8.30am-2.30pm, Monday to Friday. Outside of these hours additional charges may apply. We may apply (subject to order size) a charge of 50p per mile for each delivery outside a 5 mile radius of our base on Marsh Barton in Exeter.

 

Invoicing Procedures
Payment can be made by cash, cheque, online via our website by debit/credit card or direct bank transfer.  We can invoice you per delivery or on a weekly or monthly account basis.  Once an account has been set up we can offer our customers 30 days credit terms.  We reserve the right to apply interest at 5% per month on overdue accounts.

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).



All items are subject to availability and the information contained within this webiste was correct at time of going to press.